Need a help at home we got you
try now homeserve
Need a help at home we got you
try now homeserve
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Homeserve is a comprehensive app connecting users with trusted professionals for various home services, including plumbing, electrical work, painting, and home spa services. Designed for busy individuals who want reliable, efficient, and safe home services at their fingertips.
How it Works
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Create an Account
Users can sign up and create their profiles to start browsing available services.
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Browse and Book Services
Users select the service they need and view profiles of service providers in their area, with real-time availability and transparent pricing.
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Track and Manage Appointments
The app provides live tracking of service providers on the way, and users can manage bookings and reschedule if needed.
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Post-Service Feedback
After the service is completed, users can rate the provider and leave feedback to improve future experiences.
Research and Discovery
Research Process 🧐
We conducted primary research by interviewing potential users, analyzing competitors in the home services industry, and studying pain points to ensure the app’s relevance and usability. Insights from the research led to essential features such as service provider ratings, real-time tracking, and user-friendly appointment scheduling.
Key Findings 🧐
User Pain Points: Users desired quick access to service providers with transparent rates.
Competitor Analysis: Most competitors lack real-time tracking or detailed service ratings, which inspired us to include these features for enhanced trust and convenience.
User Personas
Priya
35, working mother🎯 Goal
Book reliable services quickly and manage ongoing tasks without interruption.
😖 Frustrations
Inconsistent service quality and difficulty coordinating with service providers.
Ankit
28, living alone🎯 Goal
Needs quick fixes and occasional home maintenance with flexible timing.
😖 Frustrations
Finding affordable and trustworthy providers for one-off jobs.
Manish
42, experienced electrician🎯 Goal
Flexible job scheduling and ease in managing multiple appointments.
😖 Frustrations
Inadequate support for customer communication and limited tools to manage bookings.Ideation
Wireframes 🧐
I created low-fidelity wireframes to identify key interactions for booking, service tracking, and provider communication.
Visual Design
Spacing and Margins 🧐
The design uses clean, spaced-out elements for a modern look, making browsing and booking a seamless experience.
High Fidelity Screens 🧐
Final screens include polished layouts for the home, service booking, provider profile, and tracking features, prioritizing simplicity and functionality.
Reflection and Key Learnings
Challenges 🧐
Balancing simplicity with detail was a major challenge, as users expect quick access to information without overwhelming layouts.
Learnings 🧐
Understanding user pain points led us to features that genuinely enhanced the experience, especially in real-time tracking and rating systems.